GENERAL HELP & FAQ
Which browsers work best with Superfly Kids?
Superfly Kids is compatible with all modern browsers like Google Chrome, Mozilla Firefox, and Apple Safari (including mobile). We recommend using Internet Explorer 8 or greater.
How long does it take to receive a custom product?
Since all of our products are made by hand, please allow 2-3 days to ship for smaller custom orders (less than 15 capes). For custom large orders, please allow up to 4 weeks. Expedited production and shipping is available; please select the correct shipping option in your shopping cart or email us at email@example.com.
Can I get free shipping on my order over $75 in any country?
Unfortunately we can only offer free shipping on orders over $75 in the USA.
How long have you been in business?
We've been outfitting Superheros since 2001!
Is my information private?
Your information is safe with us! We never sell, share, give or send your information to any 3rd party. Ever. Period. You can read our complete Privacy Statement here
What if you don't have what I'm looking for?
Let's dream it together! We are happy to lend our creative side to help make your needs a reality. Contact us for a consultation and estimate.
Where are you located?
Our super team of makers and support heroes are located in the beautiful upstate of South Carolina.
PRODUCT HELP & FAQ
Are your products washable?
We recommend that you gently hand wash all items, line dry them and iron on low to medium heat.
Do you offer capes in adult sizes?
Yes! Any cape can be ordered in a Hero length of 30" or a SuperHero length of 48" long (recommended for those taller than 5'3"). Need it longer? Just contact us at firstname.lastname@example.org to begin your custom creation.
How are your products made?
All of our products are made by hand. We cut, trim and sew every piece of fabric ourselves.
What materials are used to make your products?
Polyester satin, felt, tulle, cotton cording, etc.
PAYMENT & SHIPPING HELP & FAQ
Can I cancel my order?
Yes, you may cancel your order. You will receive a full refund if the products have not yet been made or shipped. Stock products will be refunded the full amount if they are returned without damage. Custom items that have already been made will incur a 30% fee. Shipping charges will not be refunded.
Can I order by Phone?
If you are having difficulties using the site you may place an order by phone at 864-237-3356.
Do you ship international?
We currently only ship within the United States.
How does my order ship & arrive?
We ship with USPS or UPS. The shipper and order packaging type will depend on the packaging/delivery requirements of your specific order.
I need my order NOW! Can you make and send it ASAP?
Yes, we typically accommodate your need for spped! Once you get to the checkout shopping cart be sure to choose the fastest shipping option available (Superfly processing).
Is your site secure?
YES! Our site is secure. It meets the highest standards for PCI (Payment Card Industry) Security Compliance. Our site is PCI Level 1 which means it is as secure as an online site can possibly be. In addition, we take extra measures to ensure the security of your data on our site.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express.